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Medical Case Manager

$18.00 - $21.00 an hour


Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) matching
Life insurance
Disability insurance
Mileage reimbursement
Free parking

Kumukahi Health + Wellness (KHW) is a company on the rise. Every day we combine our passion to serve with our exceptional skillset to reach Hawai'i’s most vulnerable populations. In this difficult work, we inspire one another to be the best possible agents of change for our community. Here, innovation is not about the latest app, but about transforming the ways in which people reach better health outcomes and overall wellness. Join our ‘ohana and embark on an exciting career in a field very few ever get to experience.

In this Medical Case Manger role, you will be an essential element of an itegrated care team that recruits, assesses and qualifies patients for case managerment services at Kumukahi Health + Wellness (KHW). You will be under the Director of Care Services and be responsible for completing biannual reassessments with clients to include completion of a care plan in addition to seeing clients periodically to address their current needs and checking compliance to medical care and adherence HIV medications. This position maintains a cohesive and productive relationship established from a client-centered perspective.

  • Provide comprehensive health assessment of client as baseline data, and develop comprehensive written service plans for each client outlining service needs in accordance with the Ryan White Care Act, Dept. of Health and HIHAF policies, procedures and guidance.

  • Assessment of nutritional status, including weight stability

  • Assessment of current medical treatment plan and current medication list

  • Nutritional counseling specific for HIV infection and/or disease.

  • Assessment of home health environment, determining any need for home health assistance.

  • Develop with client a mutually agreed upon “Service Plan”.

  • Implementation and facilitation of the “Service Plan” covering all aspects of care.

  • Up-date and re-evaluation to the ”Service Plan” whenever a change in client condition warrants and/or every six months .

  • Keep updated on latest HIV medications and treatments through webinars, HIV treatment updates or HDAP formulary updates.

  • Facilitate linkages between clients and appropriate medical community resources.

  • Provide appropriate referrals to health community resources.

  • Provide regular and ongoing monitoring of clients around health issues and services provided.

  • Provide regular and ongoing monitoring of service providers and services provided to clients.

  • Coordinate with other Medical Case Managers, Housing Coordinator, Health Insurance Kokua, Syringe Exchange and Community Outreach Workers to support the entire individual in maintaining their maximum health outcomes.

  • Facilitate discharge planning meeting from hospital and other institutions, as appropriate.

  • Identify gaps in community resources and services, and facilitate resource development and capacity building within the human service community in coordination with Director of Programming and Executive Director.

  • Provide liaison services between clients and doctors, institutions and community as required by the individual medical provider.

  • Maintain confidential written and electronic records for each client, and document all service deliveries into the E2 Client Database using SOAP notes.

  • Update Acuity report monthly.

  • Prepare and submit Ryan White Client Payment Requests.

  • Coordinate with H-Programs to certify for H-Programs and do re-certifications every 6 months.

  • Represent KH+W at community meetings with the authorization of the Executive Director.

  • Perform outreach and education on HIV issues in the community.

  • Help facilitate trainings and programs for clients, doctors, and other interested parties in the community.

  • Work closely with Community Outreach Workers to provide the most accurate and up to date medical information regarding HIV and other STDs to the clients and community.

  • Attend in person or by telephone all joint staff meetings.

  • Participate in training and activities necessary to keep abreast of the latest information, treatments and benefits (federal, state and county).

  • Carry out and complete all other related duties as assigned by the Director of Programming or Executive Director. Adjust work schedule when necessary to meet program needs.

  • Abide by all policies set forth in the employee manual.

  • Participate in the fundraising activities of the Foundation.

  • Abilities and Experience:

  • Ability to speak to and work with a variety of people from various ethnic and socioeconomic groups around issues of sexuality and HIV.

  • Ability to translate complex information about controversial sexual and medical issues to individuals and groups with varied educational levels and backgrounds.

  • Ability to work with other people in a collaborative manner.

  • Ability to communicate both verbally and in writing.

  • Broad based knowledge of HIV infection and AIDS.

  • Broad based knowledge of STD’s.

  • Have strong written and verbal communications skills for specific prevention/education outreach programs.

  • Ability to use office equipment, including computers and software packages proficiently.

  • Have transportation, i.e., automobile, etc. which is fully insured and has current registration, safety check, and Hawaii driver’s license.

Must be able to maintain complete confidentiality of medical records, patient information, and office memoranda. Personal characteristics to include: a team player, high integrity, communication and customer relations skills, regular work attendance, courteous and friendly, able to work well with diverse groups of people, and gain and maintain respect of others, both inside and outside KH+W.

Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and their families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, up to and including termination of employment.

This position description is not all-inclusive of the duties that may be assigned to the employee. In order to ensure maximum flexibility and efficiency and to encourage cross-training, employees will be assigned additional duties as deemed necessary or desirable by KHW.

Working Conditions

Indoors office, air-conditioned rooms. Travel to meetings and other program facilities as necessary.

Work Hours

Monday – Friday, 8:30 am – 4:30 pm (Unpaid Lunch hour 12 pm – 1 pm), 35 hour work week

As a condition of employment, employee will be subject to KHW’s policies and procedures.

Kumukahi Health + Wellness is an Equal Opportunity Employer. We strive to recruit, train, and retain innovative talent from a diverse candidate pool. All employment decisions will be based on merit, competence, performance, and business needs. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, religion, ancestry, genetic information, citizenship, marital/civil union status, arrest and court record, domestic or sexual violence victim status, credit history, disability or veteran/military status or other applicable legally protected characteristics.

Submit resume and cover letter via email or USPS to:

Cindy Medeiros

Director of Operations

101 Aupuni Street, PH 1014C

Hilo, HI 96720


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