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Medical Case Manager

Job Details

$18.00 - $23.00 an hour



Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) matching
Life insurance
Disability insurance
Mileage reimbursement
Free parking

About Us:

Kumukahi Health + Wellness (KHW) is a company on the rise. Every day we combine our passion to serve with our exceptional skillset to reach Hawai'i’s most vulnerable populations. In this difficult work, we inspire one another to be the best possible agents of change for our community. Here, innovation is not about the latest app, but about transforming the ways in which people reach better health outcomes and overall wellness. Join our ‘ohana and embark on an exciting career in a field very few ever get to experience.

Job Summary:

In this HIV Medical Case Manager role, you will be an essential element of an integrated care team that recruits, assesses and qualifies patients for case management services at Kumukahi Health + Wellness.


Your primary role include, carrying a caseload of HIV positive clients possibly with medical comorbidities, qualifying patients for Ryan White services, creating and updating acuity and treatment plans, and monitoring HIV labs, including viral load. Case management services may entail securing medical transportation to/from appointments, assisting patients towards treatment readiness, facilitating telehealth visits, and other activities that ensure treatment successes.

Duties & Responsibilities:

  • Conduct comprehensive assessments of clients’ medical, psychosocial, and support needs.

  • Develop and implement individualized care plans in collaboration with clients, healthcare providers, and support services.

  • Coordinate and monitor access to medical care, medications, mental health services, substance use treatment, and other supportive services.

  • Advocate for clients within the healthcare system and with other service providers.

  • Provide education and counseling to clients about HIV/AIDS, treatment options, medication adherence, and healthy lifestyle choices.

  • Facilitate referrals to community resources and support networks.

  • Maintain accurate and up-to-date documentation of client interactions, care plans, and progress notes.

  • Participate in multidisciplinary team meetings to review and coordinate client care.

  • Conduct follow-up with clients to ensure continuity of care and address any barriers to accessing services.

  • Stay informed about the latest developments in HIV/AIDS treatment and care.

Abilities & Experience:

  • Bachelor’s degree in Social Work, Nursing, Public Health, or a related field, or a minimum of 2 years of experience in case management, preferably with individuals living with chronic or communicable diseases.

  • Basic knowledge of HIV/AIDS, including transmission, prevention, and treatment.

  • Understanding of Hawai'i Island geography and its unique populations, especially West Hawai'i

  • Must be able to communicate and function productively on an interdisciplinary team of various educational and professional backgrounds

  • Must provide services to patients in a manner that is non-judgmental, client-centered and strengths-based

  • Proficiency in data management and electronic health records.

  • Must be comfortable with Harm Reduction in underserved populations, such as sex workers, people without housing, and patients who actively use illegal substances

  • Experience working with LGBTQ and/or HIV individuals preferred

  • Experience in arranging community resources

  • Familiarity with medical insurance in Hawai'i

  • Ability to maintain the highest standards of patient confidentiality due to the sensitive nature of our patient base

  • Valid Hawai'i Driver’s License,

  • Proof of no-fault auto insurance and reliable transportation

  • Criminal background check


  • Problem Solving:

    • Identifies, analyzes, and resolves issues promptly and effectively.

  • Self-Development:

    • Actively pursues skill enhancement and shares expertise.

  • Customer Service:

    • Manages difficult situations, responds promptly, and solicits feedback.

  • Interpersonal Communication:

    • Handles conflict, listens actively, and remains open to new ideas.

  • Communication Skills:

    • Communicates effectively both orally and in writing.

  • Teamwork:

    • Balances responsibilities, welcomes feedback, and supports team success.

  • Diversity and Ethics:

    • Demonstrates respect for diversity and upholds ethical standards.

  • Organizational Support:

    • Follows policies, completes tasks accurately, and supports organizational goals.

  • Judgment:

    • Makes sound decisions and involves appropriate stakeholders.

  • Motivation:

    • Sets and achieves goals with persistence and adaptability.

  • Planning/Organizing:

    • Prioritizes tasks, plans efficiently, and sets realistic goals.

  • Professionalism:

    • Reacts well under pressure, treats others with respect, and follows through on commitments.

  • Quality and Quantity:

    • Demonstrates accuracy, strives for productivity, and seeks improvement.

  • Adaptability:

    • Manages changes and unexpected events effectively.

  • Attendance and Dependability:

    • Consistently punctual and reliable, takes responsibility for tasks.

  • Initiative:

    • Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

  • Innovation:

    • Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others attention.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.


Ability to speak effectively before groups of clients, families, or employees of an organization.


Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of the Google suite of office tools: Google Docs, Sheets, Slides, Forms, etc as well as Microsoft Office, and Internet software as well as some Social Media knowledge.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to stand; walk; sit; climb or balance and taste or smell. There will be frequent requirements to drive and/or walk on unpaved roads. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In the course of performing the duties of the HIV Medical Case Manager it is not unusual to see, engage or be confronted with the following: violence and threats of violence; profane, racists and/or sexist language; bodily fluids; conflict; interactions with First Responders; alcohol and other street drugs; cigarette smoke; death of service participants; nudity of service participants; people involved with sex work; people involve in the drug trade; persons used against their consent, will or knowledge; people in conflict with the law; and/or other situations that may be unsettling. Measures are taken to train staff to appropriately deal with these situations, but those in the position should reasonably expect these types of things to occur and your supervisor must provide appropriate direction and support to these situations.

Application Process

Submit resume and cover letter via email to and or mail to:

Cindy Medeiros

Director of Operations

101 Aupuni Street, PH 1014C

Hilo, HI 96720


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