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Clinic Manager

Job Details

Salary: $59,000.00 - $67,000.00 per year

Full-time, Non-Exempt

Monday to Friday 

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
401(k) matching
Life insurance
Disability insurance
Mileage reimbursement
Free parking

Job Description

Under minimal supervision, the Clinic Manager supervises the day-to-day activities of the Aiaola Sexual Health Clinic by providing best practice clinical services, customer service, personnel management, administrative duties, assistance to providers, and ensuring compliance with the scope and standards of practice set by clinical contractual requirements. The position works in conjunction with the Prevention Department and Client Services Department. The Clinic Manager will oversee the clinical operation and provision of sexual health services related to:

● HIV Care & Management

● Gender Affirming Care

● Hepatitis C Care & Treatment

● Prevention, Awareness & Education

● HIV / STI Testing

● STI Treatment

● PEP / PrEP

Essential Job Duties and Functions

  1.  The clinic manager serves as the team lead for clinic providers and nurses, patient services representatives, clinical coordination, quality and utilization management, and other auxiliary team members.

  2. The clinic manager oversees the medical care of patients including examination, treatment, and referral to appropriate physicians or agencies, and assures adherence to established policies, procedures, and protocols of Kumukahi Health + Wellness (KHW).

  3. The Clinic Manager oversees daily clinic operations including: 

    • Monitoring and maintaining the clinic’s patient panel

    • Taking inventory and ordering necessary supplies and equipment. 

    • Ensure Aiaola Health Services is following all State and federal healthcare regulations. 

    • Update patient medical records

  4.  The clinic manager also serves as a functional part of the clinical team by:

    • assessing and evaluating patients of the clinic,

    • administering treatments and medications under standing orders.

    • inoculates and vaccinates patients to immunize against communicable diseases (depending on licensure),

    • advises patients concerning diet, hygiene, and methods of prevention of diseases,

    • referring patients to medical specialists or other practitioners for specialized treatment,

    • developing and monitoring clinical care plans,

    • completes medical forms as required by Government Agencies and KHW policy, and

    • maintaining accurate and thorough medical records through chart documentation.

  5. The Clinic Manager supports Aiaola by collaborating in planning and participating with client and family education, educating, and managing paraprofessionals, medical students, and possible nursing students and other healthcare professionals.

  6.  The Clinic Manager oversees the 340B program, including the promotion of the program and audit compliance.

  7. The Clinic Manager assists in evaluating and revising clinical guidelines for practice in the clinic and in other practice policies and procedures and ensures clinic staff are informed and trained.

  8. The Clinic Manager also participates in overseeing quality assurance plans/activities, data collection and analysis, and ensures the proper utilization of services as required by health care standards.

  9. The Clinic Manager will also serve as a part of the executive team by attending all staff and professional meetings as required.

  10. Maintains current license, participates in continuing education programs, and maintains current CPR certification.

Supervisory Responsibilities:

  1. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

  2. Develop significant partnerships with external organizations including community health centers, managed care, and state and federal government agencies.

  3. Ensures compliance with DOH, OSHA, CMS, HIPAA, and all other applicable regulations.

  4. Supports staff evaluations, case conferences, and third-party payer privilege requirements as necessary.

  5. Responsible for the supervision of overall clinic administration.

  6. Reports to the Executive Director on the above-mentioned issues.

  7. Performs other related duties as assigned by management.

  8. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications Requirements:

Education/Training

  • Minimum:

    • Current Hawai'i nursing or clinical license in good standing.

    • Associate’s Degree.

  • Preferred:

    • Bachelor’s Degree in Science of Nursing (BSN) or Advanced Practice Registered Nurse (APRN), or any other Hawaii State clinical licensure (LCSW, LMFT, PhD or PsyD in Psychology) with at least 2 years of experience with clinic operations.

Experience

  • Minimum:

    • 2 years of professional experience working in a medical office or clinical setting with direct patient care responsibilities

  • Preferred:

    • Experience managing staff and/or overseeing daily clinic operations.

    • 1 year of experience working with persons living with HIV and persons seeking PrEP or PEP.

    • 1 year of experience performing sexual health assessments and providing STI testing based on the patient's sexual practices.

    • 3-5 years of professional nursing experience in an outpatient, hospital/critical care, or home health care setting.

    • Experience with working with electronic medical records; preferably Athena Health.

    • Experience working with multicultural staff and clientele.

Skills Knowledge

  • Minimum:

    • Excellent verbal, written, and interpersonal communication skills.

    • Superior organizational and prioritization skills.

    • Proficient knowledge of Excel, word, and google drive.

    • Excellent customer service skills.

    • Able to diffuse escalating situations with patients.

    • Superior at problem-solving and creative thinking.

  • Preferred:

    • Knowledge of HIV prevention and treatment.

    • Phlebotomy and IV insertion.

Factors for Success in the Position

  • Maintains HIPAA and OSHA regulations.

  • Ability to multitask and self-motivate to complete daily, weekly, and monthly tasks.

  • Prioritizes well being of the clinic’s patients.

  • Team player with a focus on the overall success of the clinic related to patient care.

  • Ability to maintain patient confidentiality at all times.

  • Sensitive to a culturally diverse patient population.

  • Detail oriented.

  • Ability to redirect based on changing needs of the clinic or updates in policies and procedures.

Equipment Used

  • Standard office equipment (phone, computer, copier, scanner, web-based applications, etc.)

  • Computer systems including (but not limited to) the following software: Athena Health, Google Workspace and other applications, MS Office Suite (Office, Excel, etc.)

  • Laboratory equipment:

    • Blood draw supplies

    • immunization and injection supplies 

    • vaccine and lab specimen refrigerators

    • incubator

Job Conditions

  • Indoor and air-conditioned job environment.

  • Potential exposure to bloodborne pathogens.

  • Usual hours are Monday-Friday 8:30 am to 4:30 p.m. (1-hour unpaid lunch). Hours may be flexed to accommodate clinic schedules, and duties may require extended hours including evenings and weekends.

Mental and Physical Demands

  • Working with minimal supervision; attention to detail, accuracy, and concentration.

  • Ability to maintain calm composure while performing multiple tasks.

  • Frequent sitting, standing, walking, and bending

  • Lifting up to 30 lbs.

  • Pushing patients in wheelchairs when needed and assisting patients on/off exam tables.

Terms of Employment

Employment is “at will” and can be terminated at any time, either by the employee or KHW, with or without cause or reason and with or without notice.

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Hilo, HI 96720: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • clinic operations: 2 years (Required)

Work Location:

  • In-person

Application Process

Submit resume and cover letter via email or USPS to:

​

Cindy Medeiros

Director of Operations

101 Aupuni Street, PH 1014C

Hilo, HI 96720

​

DEADLINE: Ongoing

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